   |
|
Contact Us |
Training Solutions and Services Limited
Training Services Terms and Conditions
BOOKINGS Open course places are reserved on a first-come, first-served basis and a non-refundable deposit of 25% of the course fee is required to secure places. This deposit should be accompanied with a Course Application Form and sent to Training Solutions and Services Limited, The Joiners Shop, Historic Dockyard, Chatham, Kent, ME4 4TZ. The signing of an application form constitutes a formal booking and acceptance of the terms and conditions of Training Solutions and Services Limited. Full course fee is required before the course date. Reservations by Telephone: The verbal booking of a training course will require an email confirmation. The issuance of an invoice constitutes a formal booking and your acceptance of the terms and conditions of Training Solutions and Services Limited. As a binding contract has been made, payment in full will become due, unless, by prior arrangement with Training Solutions and Services Limited, a cancellation is made. All cancellations are made in accordance with these terms and conditions. Organisations/Candidates must complete and return the Course Application Form or provide an official order within 7 days to secure the booking after which time the booking will be released. ATTENDANCE All sessions of the course must be completed to be eligible for assessment and certification. Candidates who, for whatever reason, fail to attend any session and are unable to complete the course and/or assessment, will be liable to pay the full course fee. Any candidate attending more than 15 minutes late will be marked absent. Candidates are expected to conduct themselves in an appropriate manner whilst attending their course. Any candidate who fails to control their temper, or acts in a discriminatory way to another candidate or a member of Training Solutions and Services Limited staff may be asked to leave the course. No course fee refund will be available and no offer of further courses will be made. CANCELLATIONS Prior to course commencement, candidates who are unable to attend a course may, with the prior agreement of Training Solutions and Services Limited, substitute another candidate in their place. Any minor administration charges incurred will be recharged to the candidate/employer.Where no other candidate will be attending a course, cancellations received 1 calendar month prior to course commencement date will receive a refund of course fees. Cancellations received 1 calendar month to 14 days prior to the course commencement date will be subject to a cancellation fee of 50% of the course fee. Cancellations received less than 14 days prior to course commencement will result in forfeiture of the full course fee. However, this fee will be reduced to 25% if candidates transfer to the next available course. It should be noted that the full course fee of the next available course will still be payable. We reserve the right to cancel any course at any time, due to whatever circumstances. However, we will endeavour to give as much notice as possible and a reason as to the cancellation. We will also provide alternative dates for you to attend and/or alternative suitable courses. Where Training Solutions and Services Limited have to cancel a course, we will refund your course fee. Course fees will be payable for any other alternative or subsequent course attended. Training Solutions and Services Limited cannot be held responsible for consequential loss as a result of any such cancellation. HEALTH Candidates and/or Employers are responsible for ensuring that candidates are physically fit to undertake training. Training Solutions and Services Limited can accept no responsibility for candidates suffering from any condition or illness caused, induced or enhanced by undertaking training. A signed declaration of health will be required and supplied at course commencement.Candidates with any disability/injury/condition likely to be aggravated by the physical demands of the Course should inform the trainers at the start of the course. Training Solutions and Services Limited cannot be held responsible for any disability/injury/condition not so reported.Any injury sustained to a candidate must be reported to the trainers immediately. Training Solutions and Services Limited cannot be held responsible for any incident not so reported. INJURIES ARISING DURING TRAINING Training Solutions and Services Limited shall not be deemed responsible for injuries occurring to candidates during training, however caused. Candidates are requested both verbally and in writing to furnish Training Solutions and Services Limited with information concerning any existing injuries and/or health conditions (including pregnancy) prior to course commencement. Arrangements will be made with the candidate to ensure their learning is not interrupted whilst avoiding aggravation of their existing injury/health condition. Failure to comply with this clause is at the risk of the organisation making the booking and/or candidate. On some training courses, protective clothing is required. Where appropriate, Training Solutions and Services Limited will provide the necessary items. Where it is not appropriate, candidates will be advised on the Course Joining Instructions of recommended personal protective equipment required. Failure to comply with this clause is at the risk of the organisation making the booking and/or candidate. PAYMENT Where invoicing is the payment method, invoices will be dispatched at the time of booking. All course fees must be paid in full prior to course commencement and within 30 days of the date of the invoice.Where fees are due for payment prior to the course commencement date, no candidate can be accepted onto the course until such fees are paid, unless with the prior agreement of Training Solutions and Services Limited. Training Solutions and Services Limited can accept no responsibility for any sessions missed by candidates as a result of non-payment of fees. For courses at customer premises, Training Solutions and Services Limited will not travel to the customer's premises nor deliver training should payment not be received prior to the course commencement date. Failure for the customer to pay the full training fees on time will result in the customer still being liable to pay the full fee. Any requests for new training dates will be treated as a new contract. No certificates due to the candidate will be issued until the course fee and any other monies due in relation to the course have been paid in full. Certificates will not be withheld unnecessarily. FEE PRICES Fees quoted are correct at the time of publication. Training Solutions and Services Limited reserves the right to alter the course fee at any time and without prior notification. REQUALIFICATION TRAINING FOR HEALTH AND SAFETY REGULATED FIRST AID AT WORK COURSES All candidates attending First Aid at Work Requalification Courses must be in possession of a current valid First Aid at Work Certificate, issued by an organisation whose training has been approved by the Health and Safety Executive for that purpose. This Certificate must be produced on the first day of the Course. Failure to do so will render you ineligible to attend the Course and the course fee will be forfeited. Training Solutions and Services Limited can accept no responsibility for any sessions missed by candidates as a result of non-production of Certificates. EXAMINATIONS/ASSESSMENTS Where an examination or assessment forms part of the course, no refund of fees will be given in respect of any candidate failing to reach the standard required. The decision of the candidate's ability is the sole responsibility of the Examiner/Assessor in charge of that particular examination or assessment.Should any candidate have any grievance in respect of any part of the examination/assessment procedure (where applicable), candidates should forward their grievance to Training Solutions and Services Limited in writing within 7 days of their examination/assessment. Training Solutions and Services Limited will review the examination/assessment procedure with the appropriate personnel and, should there be justifiable case, will invite the candidate to re-sit the examination with different examiners/assessors.Where the case is justifiable and a re-examination/re-assessment appropriate, a fee of 50% of the original course fee will be charged. If the candidate subsequently attains the required standard, he/she will receive their certification and a full refund of the re- examination/re-assessment fee. Should the candidate fail to attain the required standard, the re-examination/re-assessment fee will be forfeited in full. REQUIRED STANDARDS Candidates are expected to reach the required standard. This standard being the ability of the candidate to display their performance of safe, effective and efficient skills and have knowledge of the rationale behind such skills to the assessor/examiner present.Awarding Bodies: Where an awarding body presides over the course, the required standard will be as deemed appropriate by that particular awarding body. EQUAL OPPORTUNITIES Training Solutions and Services Limited operates an Equal Opportunities Policy, where candidates are respected as individuals regardless of colour, creed, class, sex, sexual orientation, disability, age, religion, political beliefs or any other reason, which could result in unfair discrimination. In return, candidates undertaking training with Training Solutions and Services Limited will be expected to conform with the above in relation to fellow candidates and trainers. Any person found displaying discriminatory behaviour will be advised of their behaviour and if appropriate, may be excluded from the course. No refund of course fee will be made. CERTIFICATION Certificates issued will bear information provided by the candidate. Errors in production of certificates due to error on the part of Training Solutions and Services Limited or the Awarding Body will be corrected free of charge. Errors made due to error on the part of the candidate can be corrected but a fee will be occurred. Details available on request. |
